Student Complaints & DISPUTES

Resolution Process

Northeast Ohio Medical University is committed to providing all students with an exceptional educational experience and strives to work with students to resolve any issues that may arise. United States Department of Education regulations (34 CFR 668.43(b)) require institutions of higher education to have a process to handle complaints for prospective and enrolled students. This page describes the processes available and provides links to supporting policies, documentation, forms, and contacts. All Northeast Ohio Medical University students are encouraged to resolve complaints first with the university before contacting external agencies for resolution and first informally before pursuing formal resolution processes whenever possible.

Academic Complaints Policies and Procedures

Northeast Ohio Medical University provides details about student academic complaint policy and procedures in the NEOMED Compass. Please see the links below for further details:

• Students enrolled in the College of Medicine should reference policy 3349-AC-405: Grade Dispute.
• Students enrolled in the College of Pharmacy should reference policy 3349-AC-500: Grade Dispute Policy – College of Pharmacy.
• Students enrolled in the College of Graduate Studies should reference policy 3349-AC-320: Grade Dispute Policy.

Opportunities for Support

Informal resolutions and assistance for students involved in academic complaints have multiple support options including assistance from the:

• Email: Senior Executive Director, Academic Affairs & Student Services
• Webpage: Title IX officer
• Email: College of Medicine Assistant Dean of Students
• Email: College of Pharmacy Assistant Dean, Student Success
• Email: College of Graduate Studies Vice Dean

University Complaints

NEOMED provides details about University complaint policies and procedures in the NEOMED Compass. More:

• Students experiencing harassment and unlawful treatment should reference policy 3349-07-10: Affirmative Action, Equal Employment Opportunity and Non-Discrimination/Harassment
• Students experiencing sexual harassment and unlawful treatment should reference policy 3349-10-75: Sexual Harassment Under Title IX
• Students subjected to hazing: Learn about NEOMED’s policies and procedures for hazing. Report a hazing incident.
• Students experiencing inappropriate behavior including bias-related incidents may report these incidents using the Inappropriate Behavior Survey.
• NEOMED students with general concerns may also submit their concerns via the Concern Form.

Most student forms can be easily accessed on the Student Services Forms website . In addition, you may share your concerns with the student support officers at NEOMED at any time for advocacy and assistance.

Other methods for resolution

• If a complaint is not resolved within NEOMED, the student should contact the Ohio Department of Higher Education

• Students with unresolved complaints also have the right to contact the accrediting body for an institution. View The Higher Learning Commission complaint process.